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Refund Policy

Effective date: March 21, 2026

This Refund Policy applies to purchases made for and through SpriteCook. We operate from the Netherlands and apply Dutch law and applicable EU consumer protection rules.

Some purchases are processed through Stripe Managed Payments and Link. For those purchases, customers can request refunds by contacting Link support, and Stripe may issue refunds at its discretion within 60 days of the original transaction. If a purchase is refunded, reversed, or successfully disputed, we may also remove the related credits, paid features, or subscription access from your SpriteCook account.

1. Covered products and services

  • Subscriptions that grant recurring monthly or annual credits and subscriber features.
  • One-time purchases of additional credit packs.
  • Other digital goods or services we may offer.

2. EU withdrawal rights and digital services

Consumers in the EU generally have a 14-day right of withdrawal for distance contracts. Different rules apply to digital services and to digital content not supplied on a tangible medium.

  • Subscriptions: When you subscribe, you request immediate access. If you withdraw within 14 days and service provision has already begun at your request, you may owe a proportionate amount for the period already provided, where permitted by law.
  • Credit packs: Credit packs are digital content. By purchasing, you request immediate delivery. Depending on applicable law and the checkout flow used for your purchase, this can reduce or eliminate the withdrawal right once delivery begins.

3. When a refund may be available

  • Non-delivery of credits or access due to an issue attributable to us.
  • Persistent technical issues attributable to us that prevent reasonable access or use after troubleshooting.
  • Misdescription or material defect in a purchased digital item or service.
  • Duplicate charges for the same purchase through our billing system.
  • Refunds or reversals approved by Stripe or Link support for Managed Payments purchases.

Where law permits, we may remedy by account adjustment, re-credit, or re-delivery instead of a monetary refund.

4. Limits and exclusions

  • Change of mind or the product is no longer needed.
  • Requests for already delivered credits or already provided subscription periods, except where required by law or where Stripe or Link support approves a refund under Managed Payments.
  • Issues caused by your device, browser, connectivity, or third-party outages outside our control, unless applicable law requires otherwise.
  • Misuse or use contrary to our terms in a way that contributed to the problem.

5. How to request a refund or withdrawal

For purchases processed through Stripe Managed Payments, contact Link support first. If you contact us, include your account email, purchase reference, purchase date, product, and a brief description of the issue.

For other purchases or legal withdrawal requests, contact Support via the in-app help link or the support contact listed on our website. We may ask for additional details to assess eligibility.

6. Processing refunds and reversals

Where a monetary refund is due, it is generally returned to the original payment method. Funds availability depends on your bank or card issuer.

If a purchase is refunded, reversed, or charged back, we may remove or reduce the associated credits, terminate the related subscription, revoke paid access, or place the account into a negative balance until the refunded amount is recovered.

7. Business customers

If you purchase for business or professional use, consumer-specific statutory rights, including withdrawal rights, may not apply. For Managed Payments purchases, Stripe or Link support may still make discretionary refund decisions under their own rules.

8. Governing law

This Policy is governed by the laws of the Netherlands and applicable EU consumer protection law. If mandatory local consumer rules grant you greater rights, those rules prevail for eligible consumers.

9. Updates

We may update this Policy from time to time. The version posted on our website at the time of the relevant purchase or request applies.

Questions?

For questions about refunds, contact us at support@spritecook.ai